Tusk exists to put shippers first. 

We know how tough it is to juggle multiple carriers while making sure your customers are happy with shipments that arrive on time. That’s why today, we’re unveiling the Tusk Operations Platform—a first of its kind tool that unifies visibility across all alternative carriers and gives operators the ability to take action on in-flight parcels.

If you’re a warehouse manager, customer support lead, or anyone in the day-to-day of shipping operations, this platform is made for you. It puts everything you need into one place, so you can stop wasting time on manual work and one-off communications and start focusing on what matters most: keeping your customers happy and your costs down.

What Is the Tusk Operations Platform?

The Tusk Operations Platform is the first tool that gives operators the ability to solve issues before their customers feel the pain of a sub-par delivery. It’s an operator’s all-in-one command center for managing shipments across the alternative carriers in the nationwide Tusk network. Whether it’s monitoring unified tracking for live parcels, taking action on delivery issues, filing claims, or downloading rate cards and coverage maps, the Tusk Operations Platform gives you straightforward tools to manage your shipping operations more effectively.

Here’s a quick look at what it can do:

1. Real-Time Shipment Visibility

• Parcel tracking software—for all of your live and historical shipments—across every alternative carrier in one easy-to-use interface.
• Filter shipments, adjust columns, and download reports to stay on top of your operations. Build custom views for each member of your team or leadership. 
• Click into parcel details to see all communication history and updates in one place, enabling clear communication and faster resolutions across Operations and Customer Support teams. 

2. Take Proactive Action on Delivery Issues

• Take action immediately from within the Tusk Operations Platform to resolve problems and avoid unnecessary complaints.
• Tusk notifies shippers about outstanding and potential delivery issues, allowing for quick resolution before customers are impacted.

3. Streamlined Claims Processing

• Tusk proactively flags parcels eligible for a claim.
• File claims directly in the platform – no need to dig through carrier-specific forms or send info via email. Upload necessary documentation directly within the Tusk Operations Platform.
• Track claim statuses (e.g., awaiting info, submitted, approved) across all claims and all carriers.
• Rest assured that Tusk’s team is actively managing claims to streamline approvals and appeal any denials.

4. Straightforward Access to Rate Cards

• Access your rates for every carrier and for each of your facilities.
• Download rate cards for easy analysis and cost comparison.

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5. Downloadable Coverage, Time in Transit Data

• Easily see exactly the per-carrier coverage and time in transit for each of your facilities.
• Download coverage and time in transit data for easy analysis and scenario planning.

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How It Helps Your Team

• Operations Teams: Take action to solve delivery issues before they affect the customer. Analyze shipping performance with all data in one place—no more jumping between systems or hunting for rate cards and coverage.
• Customer Service Teams: Quickly find parcel statuses and reduce the back-and-forth on shipment issues. Unified communication means faster resolution on delivery issues. 
• Your Business: Improve delivery reliability and performance, increase successful claims rates, reduce customer churn, and unlock growth by making shipping operations seamless at a lower cost.

What’s Next?

‍Tusk is just getting started. Future updates to the Tusk Operations Platform will include:

• Unified middle-mile tracking across both ground and air zone skips
• Standardized invoicing across all carriers, with the ability to download/search across all invoices.
• Proactive Tusk optimizations to your alternative carrier mix to unlock more margin and savings within your shipping operation. 
• Advanced reporting and expanded coverage visualization to fine-tune your shipping strategy.

Our goal is simple: to put shippers first by creating the infrastructure that makes alternative carriers a first choice for service and savings.

Ready to Take Control?

‍If you’re already shipping with Tusk in the U.S., your access to the ops platform is available today. Not a partner yet? Let’s fix that. Contact our team today to explore how Tusk can help streamline your shipping and unlock the full potential of alternative carriers.